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TICOOntario Reg. Umrah Desk

+1-647-800-3733

Privacy Policy

Last updated: November 9, 2026

Umrah Packages Toronto ("we", "us", "our") is a TICO-registered travel agency based in Toronto, ON. We respect your privacy and handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This policy explains what we collect, why, and the choices you have.

1. Information we collect

  • Contact details: your name, phone number, email address and departure city when you request a quote or contact us.
  • Trip details: package tier, travel window, number of pilgrims, room preferences and any special requests, such as wheelchair needs.
  • Travel documents: passport details, photos, Canadian status documents (for example a PR card) and other information required to issue tickets or file Saudi visas on Nusuk.
  • Payment records: deposits and payments you make to us. Card details are handled by our payment processor and are not stored on this website.
  • Website data: basic technical information such as the page you submitted a form from, and cookies or analytics data if you allow them.

2. How we use your information

  • To prepare your written quote and answer your questions.
  • To book flights, hotels, transfers and other travel services you ask for.
  • To file visas, Hajj registrations and Rawdah permits with Saudi authorities through Nusuk.
  • To meet our obligations as a TICO-registered agency, including record keeping under Ontario's Travel Industry Act, 2002.
  • To send you trip updates, seminar details and, only with your consent, occasional offers. You can opt out at any time.

3. Who we share it with

We do not sell your personal information. We share only what is needed to deliver your trip with:

  • Airlines, hotels, ground transport providers and our partners in Saudi Arabia.
  • The Saudi Ministry of Hajj and Umrah and other government authorities, for visas, Hajj registration and permits.
  • Service providers who help us run our business, such as our form processor, email and payment providers, under confidentiality obligations.
  • Regulators or law enforcement when required by law.

Some of these parties are outside Canada, including in Saudi Arabia, Egypt and other transit countries, and your information may be subject to the laws of those countries.

4. How long we keep it

We keep booking and payment records for as long as required by Ontario travel regulations and tax law, and contact enquiries for as long as needed to respond and follow up. Passport copies are kept only as long as needed to complete your booking and meet legal requirements.

5. How we protect it

We use reasonable physical, technical and administrative safeguards to protect your information against loss, theft and unauthorized access. Please avoid sending full card numbers by WhatsApp or email.

6. Cookies and analytics

Our website may use cookies and analytics tools to understand how pages are used and to improve them. You can set your browser to refuse cookies; the site will still work.

7. Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw consent for marketing messages. Some information must be kept to meet legal obligations. To make a request, contact us using the details below.

8. Contact us

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.