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TICOOntario Reg. Umrah Desk

+1-647-800-3733

Terms of Service

Last updated: November 9, 2026

These terms apply to your use of this website and to travel services booked with Umrah Packages Toronto, a TICO-registered travel agency in Ontario operating under the Travel Industry Act, 2002. Your written quote and booking confirmation set out the specific terms for your trip and take priority over this general page.

1. Our services

We arrange the following travel services from Toronto Pearson (YYZ):

  • All-Inclusive Umrah Packages: Flights, Haram-front hotels, transfers, Imam and Lady Mualima, Ziyarat and Nusuk eVisa in one CAD price from YYZ.
  • December Umrah Packages: 5-star school-break packages with family suites, timed to Ontario's winter break.
  • Deluxe Hajj Package 2027: 17-day 5-star Hajj with full board, Hajj visa processing and pre-Hajj seminars with the Imam.
  • Economy Hajj Package 2027: 14-day Hajj with full board and Hajj visa processing; pilgrims arrange their own flights.
  • Economy Umrah Packages: Land-only 3-star and 4-star packages for pilgrims booking their own flights or travelling onward.
  • Group Umrah Packages: Mosque blocks of 10 to 30 pilgrims with organizer support, Imam and Lady Mualima, and YYZ pickups.
  • Ramadan Umrah Packages: Three Ramadan 2027 windows in Haram-front hotels, priced in CAD with flights from YYZ.
  • Flight-Only Umrah Routes: Flight-only bookings from YYZ for pilgrims building their own land package or routing onward.
  • Umrah Visa Canada: Nusuk eVisa filing for all 7 Saudi visa types, with Rawdah permit booking.

2. Quotes and prices

All prices are in Canadian dollars (CAD) and, unless stated otherwise, are per person in quad occupancy. Triple, double and single rooms cost more, and supplements are shown on your quote. Prices depend on availability and can change until your booking is confirmed and paid as required. The Saudi visa fee is shown as a separate line and is set by Saudi authorities.

3. Deposits and payments

A deposit is required to confirm a booking. The amount, the balance due date and accepted payment methods are listed on your written quote. Every payment is receipted to the person who made it, including within group bookings. As a TICO-registered agency, payments for travel services are protected under Ontario law, subject to the rules of the Travel Industry Compensation Fund.

4. Changes and cancellations

Airlines, hotels and other suppliers set their own change and cancellation rules, and these vary by season. The terms that apply to your trip are listed on your quote and booking confirmation before you pay. Name changes, date changes and cancellations may carry fees or be non-refundable, especially close to departure and in Ramadan and Hajj seasons.

5. Visas, Hajj places, permits and documents

Visas, Hajj registration, Hajj places, Rawdah permits and entry rules are controlled by Saudi authorities and can change at any time. We file applications on your behalf, but we cannot guarantee a visa, a Hajj place, a Rawdah slot or a room view unless it is confirmed in writing. You are responsible for holding a passport valid at least six months beyond your return date, the correct Canadian status documents, and any required vaccinations.

6. Travel insurance

Travel medical insurance is not included in headline prices unless your quote says otherwise. We strongly recommend suitable coverage for medical care, trip cancellation and interruption.

7. Your responsibilities

  • Give us accurate names and details exactly as they appear on your passport.
  • Arrive at the airport, seminar and meeting points on time.
  • Follow the rules of the Haram, Saudi law and the reasonable instructions of the group leaders.

8. Limitation of liability

We act as an agent for airlines, hotels and other suppliers. To the extent permitted by law, we are not liable for the acts or omissions of those suppliers, or for events outside our control such as weather, government decisions, airline schedule changes or public health measures. Nothing in these terms limits rights you have under Ontario consumer protection law.

9. Website content

Information on this website, including prices, hotel details, walk times and Ramadan and Hajj dates, is provided in good faith and may change. Your written quote is the final word on your trip. All website content belongs to Umrah Packages Toronto.

10. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.

11. Contact